Revocation period

The revocation period is 14 days. After the revocation you have another 14 days to return the items. It is best to send us a message if you decide to keep one or more items from the revocation.

By |2022-01-09T18:28:14+01:009. January 2022||

Change for another size

If you have ordered the wrong size, you can return it according to the return policy and order the new, suitable size. Unfortunately, a direct exchange is not possible. We recommend that you keep the wrong size until the new one arrives. This way you can compare both sizes. Please contact us if this slightly [...]

By |2021-07-27T12:26:43+02:0013. May 2020||

Return address

Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do not send the order back to the address given in the legal notice or [...]

By |2022-02-17T12:08:30+01:0027. September 2019||


You have received an incorrect, wrong or defective item? Your delivery was incomplete? We are sorry for that. Please send us an email with your name and order number, as well as the relevant products (item description) and the reason for your complaint including photos to We will check your complaint promptly and contact [...]

By |2022-11-29T18:19:38+01:0027. September 2019||

Reimbursement of my return

Normally you will receive your credit note from us within 10 working days after receipt of the parcel. If you wish a refund to your bank account or credit card, you will receive it approximately 5 working days after the return. Please note that the processing time on holidays can be extended accordingly.

By |2020-11-24T12:08:10+01:0027. September 2019||

Return costs / return label

Unfortunately we cannot bear the return costs. Please fill out the return form. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries). Return shipping label The return label will be sent by DHL and is valid [...]

By |2022-11-23T14:36:58+01:0027. September 2019||

Returned goods

You can unpack the order at home and try it on (e.g. put your dog in the dog carrier backpack). Please be careful with the products so that you can return the items if necessary. Unfortunately we can not replace goods that have been worn, used or damaged. Please return only unworn, unused, unwashed and [...]

By |2022-01-09T18:21:01+01:0027. September 2019||
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