Help2020-11-24T12:14:39+01:00

Help

Do you have any question about a product or your order?

Take a look at our FAQs or email us at info@tarigs.com. We will contact you as soon as possible and process your request.


Change for another size2020-11-24T12:07:57+01:00

If you have ordered the wrong size, you are welcome to change it for the right size. There are two options:

  1. You order the right size immediately and we will regularly refund you the wrong size as a return.
  2. You send the wrong size back and get a voucher for the new order. The difference will be refunded (if necessary).
Change or cancel my order2020-09-23T14:55:53+02:00

The team of TARIGS always strives to send every order as fast as possible. For this reason, a subsequent change of your order is unfortunately no longer possible. Nevertheless you can send us an e-mail with your request to info@tarigs.com. We try to find a solution for you quickly.

Claim2020-11-24T12:08:40+01:00

If you have received an incorrect, wrong or defective item or your delivery is incomplete, we kindly ask you to send us an e-mail with your name and your order number, as well as the relevant products (item name) and the reason for your complaint to info@tarigs.com. We will contact you as soon as possible.

Delivery charges2020-11-24T11:59:36+01:00

Free shipping for orders over € 29.

Order value Delivery charges
Standard Shipping up to 29 € 2.90 €
Free Shipping from 29 € 0,00 €
DHL from 29 € 2.90 €
DPD from 29 € 2.90 €
UPS from 29 € 2,90 €
DHL Express from 29 € *
UPS Express from 29 € *

Free shipping for orders over € 59.

Order value Delivery charges
Standard Shipping up to 59 € 9.90 €
Free Shipping from 59 € 0,00 €
DHL from 59 € 2.90 €
DPD from 59 € 2.90 €
UPS from 59 € 2,90 €
DHL Express from 59 € *
UPS Express from 59 € *

Free shipping for orders over € 199.

Order value Delivery charges
Standard Shipping up to 199 € 29.90 €
Free Shipping from 199 € 0,00 €
DHL from 199 € 2.90 €
DPD from 199 € 2.90 €
UPS from 199 € 2,90 €
DHL Express from 199 € *
UPS Express from 199 € *

Not all shipping methods can be selected for all delivery addresses.

* The price is calculated in the shopping cart according to the delivery address. Usually same-day shipping for orders received and paid before 9 a.m. (CET).

Please note: In exceptional cases, we reserve the right to change the shipping service provider.

Delivery times2020-11-26T11:48:30+01:00

National shipments within Germany are usually delivered within 1 to 2 working days. Within the European Union and Great Britain, your parcel is usually delivered within 5 working days. The same applies to Switzerland. Delivery to the rest of the world is usually within 10 working days, it may take longer.

Express: Express orders that are placed (and paid) before 9 a.m. (CEST) are usually shipped the same day by express shipping. The delivery times of the shipping service providers apply.

All times without guarantee. Delivery times can be longer depending on weekends, public holidays, vacations and seasonal fluctuations. Please understand that the delivery times depend on the shipping service provider.

Duties2020-11-23T14:26:57+01:00

Deliveries outside the European Union may incur additional duties and fees. These have to be paid by the buyer.

Invoice2019-09-27T13:45:29+02:00

Normally you will receive your invoice by e-mail or with the shipment. If you still have no invoice, we apologize to you. In this case, please send us an e-mail with your name and your order number to info@tarigs.com.

Minimum order2019-09-27T13:46:24+02:00

Whether within Germany, Europe or worldwide, at TARIGS you can order without any minimum order value.

Payment Methods2019-09-27T13:54:26+02:00

All information about the payment methods can be found here.

You can choose between the following payment options:

  • Payment by PayPal (PayPal, direct debit, credit card and purchase on account, with or without Paypal account)
  • Payment in advance
  • Payment with credit card
  • Payment by Giropay
  • Payment by Klarna Pay later
  • Payment by Klarna Slice it
  • Payment by SOFORT Banking
  • Payment by Apple Pay

We reserve the right to accept only certain payment methods in individual cases.

Ready to ship2020-08-03T22:07:56+02:00

Our goal is to send all orders within 24 hoursUnless otherwise stated, orders are usually packed ready for dispatch within 1 – 3 working days after receipt of payment and handed over to the shipping service provider. All products are usually shipped together.

Reimbursement of my return2020-11-24T12:08:10+01:00

Normally you will receive your credit note from us within 10 working days after receipt of the parcel. If you wish a refund to your bank account or credit card, you will receive it approximately 5 working days after the return. Please note that the processing time on holidays can be extended accordingly.

Return address2020-11-24T12:08:56+01:00

Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form or email us. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do NOT send the order back to the address given in the legal notice or to another address. This can lead to a delay of several working days in the processing of your return and possibly additional costs, which we have to deduct from the reimbursement amount.

If you have not received an answer, please check the spam/junk folder in your email account.

Return costs / return label2020-11-28T23:50:20+01:00

Unfortunately we cannot bear the return costs. Please send us an email with your revocation. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries).

Returns from Germany:
Simply send it yourself or request a return label. If you use the DHL return label, we will deduct a lump sum of € 8.90 from your reimbursement amount, regardless of how big or heavy your return is. When using the return label from DPD, we deduct a lump sum of € 5.90 from your reimbursement amount, regardless of how big or heavy your return is.

Returns from the European Union:
Simply send it yourself or request a return label. When using the return label from DPD, we deduct a flat amount of approx. € 13.90 from your reimbursement amount, regardless of how big or heavy your return is. You will be informed of the exact amount by email. Available for the following countries: Belgium, France, Luxembourg, Netherlands, Austria and Poland.

Return form2020-11-24T12:07:37+01:00

    Returned goods2020-11-24T12:08:16+01:00

    Unfortunately we can not replace goods that have been worn, used or damaged. Please return only unworn, unused, unwashed and hair-free goods, as only this is exchanged or withdrawn. Goods that are dirty or damaged, smelled or washed will not be or only partially refunded. Damaged goods will not be refunded.

    VAT2020-11-24T11:22:44+01:00

    German VAT is only included in the price for orders with a delivery address within the European Union. German VAT is not charged for orders with delivery addresses outside the European Union. A refund of the German VAT is unfortunately not possible (e.g. for deliveries to Germany and export to Switzerland).

    Worldwide shipping2020-09-23T14:51:08+02:00

    We ship worldwide without a minimum order value. For all TARIGS products, we offer worldwide free shipping from €29.

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