Help2023-12-09T23:10:52+01:00

Help

Do you have any question about a product or your order?

Take a look at our FAQs or email us at info@tarigs.com. We will contact you as soon as possible and process your request.


Business hours2023-12-09T22:38:05+01:00

Our customer service is available Monday to Friday, 8 am to 6 pm (CET). Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays.

Change for another size2021-07-27T12:26:43+02:00

If you have ordered the wrong size, you can return it according to the return policy and order the new, suitable size. Unfortunately, a direct exchange is not possible.

We recommend that you keep the wrong size until the new one arrives. This way you can compare both sizes. Please contact us if this slightly exceeds the return period of the first order. We will find a solution!

Change or cancel my order2023-12-09T22:38:09+01:00

The team of TARIGS always strives to send every order as fast as possible. For this reason, a subsequent change of your order is unfortunately no longer possible. Nevertheless you can send us an e-mail with your request to info@tarigs.com. We try to find a solution for you quickly.

Claim2022-11-29T18:19:38+01:00

You have received an incorrect, wrong or defective item? Your delivery was incomplete? We are sorry for that. Please send us an email with your name and order number, as well as the relevant products (item description) and the reason for your complaint including photos to info@tarigs.com. We will check your complaint promptly and contact you as soon as possible.

Delivery charges2024-03-15T17:58:34+01:00

Free shipping for orders over € 29.

Order value Delivery charges
Standard Shipping up to 29 € 2.90 €
Free Shipping from 29 € 0.00 €
DHL from 29 € 2.90 €
DPD from 29 € 2.90 €

Free shipping for orders over € 59.

Order value Delivery charges
Standard Shipping up to 59 € 9.90 €
Free Shipping from 59 € 0.00 €

Free shipping for orders over € 59.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Minimum order value
Great Britain: 135 GBP
Switzerland: 100 EUR
Order value Delivery charges
Standard Shipping up to 59 € 9.90 €
Free Shipping from 59 € 0.00 €

Standard Shipping: Your order is usually shipped in Germany with DHL and will be handed over to the delivery organization in the destination country. The delivery time is at least 14 days.

Express Shipping: Your order is usually shipped with UPS. The delivery time is usually 5-7 days.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Delivery charges
Standard Shipping (min. 14 days) 49.90 €
Express Shipping (about 5-7 days) Depending on the shopping cart, see checkout

Not all shipping methods can be selected for all delivery addresses.

Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays. Usually same-day shipping for orders received and paid before 9 a.m. (CET).

Please note: In exceptional cases, we reserve the right to change the shipping service provider.

Delivery times2024-09-09T10:53:33+02:00

National shipments within Germany are usually delivered within 1 to 2 working days. Within the European Union and Great Britain, your parcel is usually delivered within 5 working days. The same applies to Switzerland and the UK.. Delivery to the rest of the world is usually within 10 working days, it may take longer.

All times without guarantee. Delivery times can be longer depending on weekends, public holidays, vacations and seasonal fluctuations. Please understand that the delivery times depend on the shipping service provider.

DHL Packstation2023-12-09T22:38:05+01:00

Shipping to DHL Packstations is only possible with the shipping method “DHL”.

If a package is delivered that is too large for the Packstation, it is usually forwarded to the next post office branch. If it should happen that a Packstation is fully occupied, it will be forwarded to a nearby post office branch or Packstation.

Duties & Charges2023-12-09T22:38:10+01:00

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Express Shipping2024-09-09T10:59:05+02:00

The price for express shipping is calculated individually in the shopping cart. Please add all items to the shopping cart and specify the shipping address.

Shipping is usually as fast as possible. If we receive your order before 6 p.m. German time (working days, except prepayment), we normally ship the next working day.

We offer worldwide express shipping. Within the European Union, Switzerland and the UK, the delivery time is usually 1 business day. Outside the European Union the delivery time is usually 5 – 7 business days, or faster.

Normally there is no delivery on Saturdays and Sundays.

The price is for express shipping only. Possible customs duties & fees (for delivery outside the EU) are not included. You can find more information about this under “Duties & Charges”.

Invoice2023-12-09T22:38:08+01:00

Normally you will receive your invoice by e-mail. If you still have no invoice, we apologize to you. In this case, please send us an e-mail with your name and your order number to info@tarigs.com.

Minimum order value2023-12-09T22:38:08+01:00

Worldwide shipping: Only orders to Switzerland or the UK have a minimum order value. All other countries have no minimum order value.

Minimum order value
Great Britain: 135 GBP
Switzerland: 100 EUR
Other countries: 0 EUR

Order multiple sizes2023-12-09T22:38:05+01:00

You can order multiple sizes and decide at home which size / model fits best. All other sizes can be returned according to the return policy.

Payment Methods2025-02-13T10:47:49+01:00

All information about the payment methods can be found here.

You can choose between the following payment options:

  • Payment in advance / Prepayment
  • PayPal (incl. payment after 30 days & PayPal installment payment)
  • Credit Card
  • Klarna
  • Apple Pay

We reserve the right to accept only certain payment methods in individual cases.

Ready to ship2023-12-09T22:38:07+01:00

Our goal is to send all orders within 24 hours (weekdays)Unless otherwise stated, orders are usually packed ready for dispatch within 1 – 3 working days after receipt of payment and handed over to the shipping service provider. All products are usually shipped together.

Reimbursement of my return2020-11-24T12:08:10+01:00

Normally you will receive your credit note from us within 10 working days after receipt of the parcel. If you wish a refund to your bank account or credit card, you will receive it approximately 5 working days after the return. Please note that the processing time on holidays can be extended accordingly.

Return address2022-02-17T12:08:30+01:00

Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do not send the order back to the address given in the legal notice or to another address. This can lead to a delay of several working days in the processing of your return and possibly additional costs, which we have to deduct from the reimbursement amount.

If you have not received an answer, please check the spam/junk folder in your email account.

Return costs / return label2025-02-05T11:56:25+01:00

Unfortunately we cannot bear the return costs. Please fill out the return form. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries).

Why we don’t cover return shipping costs?

We want to offer you high-quality products at fair prices. This includes a transparent cost allocation for returns. If we were to cover the return shipping costs for everyone, we would have to pass these costs on to all products. This means that customers who keep their orders would indirectly be paying for the returns of other customers. We don’t think that’s fair. In addition, the risk of abuse of the return policy unfortunately increases. Customers could order items (unnecessarily often), just look at them or use them for vacation, for example, and then return them free of charge. This would increase the costs for all customers.

Return shipping label

When using the return label, the flat rate amount will be deducted from your refund amount. The return label will be mailed by DHL and is valid for DHL/Deutsche Post or their partners abroad.

When using the return label: Please note that the parcel must not weigh more than 31.5 kg and must not exceed the dimensions 120 x 60 x 60 cm. Otherwise surcharges will apply, e.g. a bulky goods surcharge of €30 / £28.

Countries Return costs
DE 9,90 €
LU, FR, AT 17,90 €
BE, NL, CZ, PL, DK, SK 18,90 €
ES, CY, IT, SI, EE, RO, LV, LT, IE, FI, HU 19,90 €
HR 20,90 €
BG 21,90 €
SE, EL 26,90 €
PT, MT 29,90 €
CH 23,90 €
UK 19,90 £
Return form2020-11-24T12:07:37+01:00

    Please confirm you are a human and not a bot.

    Returned goods2025-02-05T11:31:39+01:00

    You’re welcome to unpack and try on your order at home, (for example, you can put your dog in the dog carrier backpack). Please handle the products with care so that you can return the items if necessary.

    With sustainability in mind, we package our products as resource-efficiently as possible. Please note that some products are shipped without tags.

    We appreciate your understanding that we cannot refund items that have been worn, used, or damaged, as well as items from which the tag or protective packaging has been removed. Therefore, please only return unworn, unused, unwashed, and hair-free items, as only these will be exchanged or refunded. Items that are dirty or damaged, smell of smoke or similar, or have been washed will not or only partially be refunded. The same applies to items that have been damaged during return shipping due to improper packaging.

    Revocation period2022-01-09T18:28:14+01:00

    The revocation period is 14 days.

    After the revocation you have another 14 days to return the items. It is best to send us a message if you decide to keep one or more items from the revocation.

    Value added tax (VAT)2023-12-09T22:38:06+01:00

    Only for orders with delivery address within the European Union VAT is included in the price. For orders with delivery address outside the European Union no VAT is charged.

    When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

    Worldwide shipping2023-12-09T22:38:09+01:00

    We ship worldwide. The shipping costs can be found in the section “Delivery charges”.

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