Help2021-11-09T11:34:44+01:00

Help

Do you have any question about a product or your order?

Take a look at our FAQs or email us at info@tarigs.com. We will contact you as soon as possible and process your request.


Ready to ship2020-12-06T14:26:48+01:00

Our goal is to send all orders within 24 hours (weekdays)Unless otherwise stated, orders are usually packed ready for dispatch within 1 – 3 working days after receipt of payment and handed over to the shipping service provider. All products are usually shipped together.

Delivery charges2021-11-12T14:24:19+01:00

Free shipping for orders over € 29.

Order value Delivery charges
Standard Shipping up to 29 € 2.90 €
Free Shipping from 29 € 0.00 €
DHL from 29 € 2.90 €
DPD from 29 € 2.90 €

Free shipping for orders over € 59.

Order value Delivery charges
Standard Shipping up to 59 € 9.90 €
Free Shipping from 59 € 0.00 €
DHL from 59 € 2.90 €
DPD from 59 € 2.90 €

Free shipping for orders over € 59.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Minimum order value
Great Britain: 135 GBP
Switzerland: 100 EUR
Order value Delivery charges
Standard Shipping up to 59 € 9.90 €
Free Shipping from 59 € 0.00 €

Free shipping for orders over € 249.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Order value Delivery charges
Standard Shipping up to 249 € 29.90 €
Free Shipping from 249 € 0.00 €

Not all shipping methods can be selected for all delivery addresses.

Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays. Usually same-day shipping for orders received and paid before 9 a.m. (CET).

Please note: In exceptional cases, we reserve the right to change the shipping service provider.

Business hours2020-12-06T14:17:23+01:00

Our customer service is available Monday to Friday, 8 am to 6 pm (CET). Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays.

Minimum order value2022-02-24T12:59:18+01:00

Worldwide shipping: Only orders to Switzerland or the UK have a minimum order value. All other countries have no minimum order value.

Minimum order value
Great Britain: 135 GBP
Switzerland: 100 EUR
Other countries: 0 EUR

Payment Methods2019-09-27T13:54:26+02:00

All information about the payment methods can be found here.

You can choose between the following payment options:

  • Payment by PayPal (PayPal, direct debit, credit card and purchase on account, with or without Paypal account)
  • Payment in advance
  • Payment with credit card
  • Payment by Giropay
  • Payment by Klarna Pay later
  • Payment by Klarna Slice it
  • Payment by SOFORT Banking
  • Payment by Apple Pay

We reserve the right to accept only certain payment methods in individual cases.

Delivery times2021-11-12T14:24:25+01:00

National shipments within Germany are usually delivered within 1 to 2 working days. Within the European Union and Great Britain, your parcel is usually delivered within 5 working days. The same applies to Switzerland. Delivery to the rest of the world is usually within 10 working days, it may take longer.

All times without guarantee. Delivery times can be longer depending on weekends, public holidays, vacations and seasonal fluctuations. Please understand that the delivery times depend on the shipping service provider.

DHL Packstation2021-07-14T10:39:09+02:00

Shipping to DHL Packstations is only possible with the shipping method “DHL”.

If a package is delivered that is too large for the Packstation, it is usually forwarded to the next post office branch. If it should happen that a Packstation is fully occupied, it will be forwarded to a nearby post office branch or Packstation.

Order multiple sizes2021-11-09T11:31:35+01:00

You can order multiple sizes and decide at home which size / model fits best. All other sizes can be returned according to the return policy.

Change or cancel my order2021-11-09T11:32:03+01:00

The team of TARIGS always strives to send every order as fast as possible. For this reason, a subsequent change of your order is unfortunately no longer possible. Nevertheless you can send us an e-mail with your request to info@tarigs.com. We try to find a solution for you quickly.

Duties & Charges2021-02-11T12:38:17+01:00

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Invoice2021-02-25T11:14:07+01:00

Normally you will receive your invoice by e-mail. If you still have no invoice, we apologize to you. In this case, please send us an e-mail with your name and your order number to info@tarigs.com.

Value added tax (VAT)2021-12-08T22:03:55+01:00

Only for orders with delivery address within the European Union VAT is included in the price. For orders with delivery address outside the European Union no VAT is charged.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.

Return form2020-11-24T12:07:37+01:00

    I confirm that the withdrawal period (14 days) has been met and I make sure that the articles meet the return conditions. (Other returns will not be refunded.)

    I have read the current privacy policy and accept the information on data processing.

    Return costs / return label2022-02-17T12:09:19+01:00

    Unfortunately we cannot bear the return costs. Please fill out the return form. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries).

    Return shipping label

    The return label will be sent by DHL and is valid for DHL/Deutsche Post or their partners abroad.

    Countries Return costs
    DE 9,90 €
    LU, AT, FR, CZ, NL 15,90 €
    PL, DK, SK, ES, CY, IT 16,90
    SI, RO, LV, LT, IE, HU, FI, HR 17,90
    EE 18,90 €
    BE, BG 19,90
    MT 26,90 €
    CH 23,90 CHF
    GB 19,90 GBP

    When using the return label, the flat rate amount will be deducted from your refund amount, no matter how large or heavy your return is.

    Change for another size2021-07-27T12:26:43+02:00

    If you have ordered the wrong size, you can return it according to the return policy and order the new, suitable size. Unfortunately, a direct exchange is not possible.

    We recommend that you keep the wrong size until the new one arrives. This way you can compare both sizes. Please contact us if this slightly exceeds the return period of the first order. We will find a solution!

    Reimbursement of my return2020-11-24T12:08:10+01:00

    Normally you will receive your credit note from us within 10 working days after receipt of the parcel. If you wish a refund to your bank account or credit card, you will receive it approximately 5 working days after the return. Please note that the processing time on holidays can be extended accordingly.

    Returned goods2022-01-09T18:21:01+01:00

    You can unpack the order at home and try it on (e.g. put your dog in the dog carrier backpack). Please be careful with the products so that you can return the items if necessary.

    Unfortunately we can not replace goods that have been worn, used or damaged. Please return only unworn, unused, unwashed and hair-free goods, as only this is exchanged or withdrawn. Goods that are dirty or damaged, smelled or washed will not be or only partially refunded. Damaged goods will not be refunded.

    Return address2022-02-17T12:08:30+01:00

    Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do not send the order back to the address given in the legal notice or to another address. This can lead to a delay of several working days in the processing of your return and possibly additional costs, which we have to deduct from the reimbursement amount.

    If you have not received an answer, please check the spam/junk folder in your email account.

    Revocation period2022-01-09T18:28:14+01:00

    The revocation period is 14 days.

    After the revocation you have another 14 days to return the items. It is best to send us a message if you decide to keep one or more items from the revocation.

    Claim2020-11-24T12:08:40+01:00

    If you have received an incorrect, wrong or defective item or your delivery is incomplete, we kindly ask you to send us an e-mail with your name and your order number, as well as the relevant products (item name) and the reason for your complaint to info@tarigs.com. We will contact you as soon as possible.

    Worldwide shipping2021-11-12T14:27:31+01:00

    We ship worldwide. The shipping costs can be found in the section “Delivery charges”.

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