Shipping costs & delivery time
All information about shipping costs, delivery time and customs can be found here:
Our customer service is available Monday to Friday, 8 am to 6 pm (CET). Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays.
Not all shipping methods can be selected for all delivery addresses.
Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays. Usually same-day shipping for orders received and paid before 9 a.m. (CET).
Please note: In exceptional cases, we reserve the right to change the shipping service provider.
National shipments within Germany are usually delivered within 1 to 2 working days. Within the European Union and Great Britain, your parcel is usually delivered within 5 working days. The same applies to Switzerland. Delivery to the rest of the world is usually within 10 working days, it may take longer.
All times without guarantee. Delivery times can be longer depending on weekends, public holidays, vacations and seasonal fluctuations. Please understand that the delivery times depend on the shipping service provider.
Shipping to DHL Packstations is only possible with the shipping method “DHL”.
If a package is delivered that is too large for the Packstation, it is usually forwarded to the next post office branch. If it should happen that a Packstation is fully occupied, it will be forwarded to a nearby post office branch or Packstation.
When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.
Worldwide shipping: Only orders to Switzerland or the UK have a minimum order value. All other countries have no minimum order value.
Minimum order value
Great Britain: 135 GBP
Switzerland: 100 EUR
Other countries: 0 EUR
Our goal is to send all orders within 24 hours (weekdays). Unless otherwise stated, orders are usually packed ready for dispatch within 1 – 3 working days after receipt of payment and handed over to the shipping service provider. All products are usually shipped together.
Only for orders with delivery address within the European Union VAT is included in the price. For orders with delivery address outside the European Union no VAT is charged.
When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.
We ship worldwide. The shipping costs can be found in the section “Delivery charges”.