All information about claim and returns can be found below.

Return form2020-11-24T12:07:37+01:00

    Please confirm you are a human and not a bot.

    When using the return label: Please note that the parcel must not weigh more than 31.5 kg and must not exceed the dimensions 120 x 60 x 60 cm. Otherwise surcharges will apply, e.g. a bulky goods surcharge of €30 / £28.

    Return costs / return label2022-11-23T14:36:58+01:00

    Unfortunately we cannot bear the return costs. Please fill out the return form. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries).

    Return shipping label

    The return label will be sent by DHL and is valid for DHL/Deutsche Post or their partners abroad.

    Countries Return costs
    DE 9,90 €
    LU, FR, AT 17,90 €
    BE, NL, CZ, PL, DK, SK 18,90 €
    ES, CY, IT, SI, EE, RO, LV, LT, IE, FI, HU 19,90 €
    HR 20,90 €
    BG 21,90 €
    SE, EL 26,90 €
    PT, MT 29,90 €
    CH 23,90 €
    UK 19,90 £

    When using the return label, the flat rate amount will be deducted from your refund amount, no matter how large or heavy your return is.

    Change for another size2021-07-27T12:26:43+02:00

    If you have ordered the wrong size, you can return it according to the return policy and order the new, suitable size. Unfortunately, a direct exchange is not possible.

    We recommend that you keep the wrong size until the new one arrives. This way you can compare both sizes. Please contact us if this slightly exceeds the return period of the first order. We will find a solution!

    Reimbursement of my return2020-11-24T12:08:10+01:00

    Normally you will receive your credit note from us within 10 working days after receipt of the parcel. If you wish a refund to your bank account or credit card, you will receive it approximately 5 working days after the return. Please note that the processing time on holidays can be extended accordingly.

    Returned goods2022-01-09T18:21:01+01:00

    You can unpack the order at home and try it on (e.g. put your dog in the dog carrier backpack). Please be careful with the products so that you can return the items if necessary.

    Unfortunately we can not replace goods that have been worn, used or damaged. Please return only unworn, unused, unwashed and hair-free goods, as only this is exchanged or withdrawn. Goods that are dirty or damaged, smelled or washed will not be or only partially refunded. Damaged goods will not be refunded.

    Return address2022-02-17T12:08:30+01:00

    Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do not send the order back to the address given in the legal notice or to another address. This can lead to a delay of several working days in the processing of your return and possibly additional costs, which we have to deduct from the reimbursement amount.

    If you have not received an answer, please check the spam/junk folder in your email account.

    Revocation period2022-01-09T18:28:14+01:00

    The revocation period is 14 days.

    After the revocation you have another 14 days to return the items. It is best to send us a message if you decide to keep one or more items from the revocation.


    You have received an incorrect, wrong or defective item? Your delivery was incomplete? We are sorry for that. Please send us an email with your name and order number, as well as the relevant products (item description) and the reason for your complaint including photos to We will check your complaint promptly and contact you as soon as possible.

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