A direct exchange (e.g., swapping old for new in a single process) is unfortunately not possible. You can simply return the ill-fitting item in accordance with our return conditions and place a brand-new order for the correct size right away.
Our tip & personal advice:
Feel free to keep the first size at home until your new delivery arrives. This allows you to compare and test both sizes side by side. Please feel free to reach out to us beforehand for a personal size consultation so the second backpack is guaranteed to fit perfectly! If this slightly exceeds the regular return window for your first order, don’t worry at all – just drop us a quick message, and we’ll gladly find a flexible solution for you.
