You’re welcome to unpack and try on your order at home, (for example, you can put your dog in the dog carrier backpack). Please handle the products with care so that you can return the items if necessary.
With sustainability in mind, we package our products as resource-efficiently as possible. Please note that some products are shipped without tags.
We appreciate your understanding that we cannot refund items that have been worn, used, or damaged, as well as items from which the tag or protective packaging has been removed. Therefore, please only return unworn, unused, unwashed, and hair-free items, as only these will be exchanged or refunded. Items that are dirty or damaged, smell of smoke or similar, or have been washed will not or only partially be refunded. The same applies to items that have been damaged during return shipping due to improper packaging.