Unfortunately we cannot bear the return costs. Please fill out the return form. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries).

Why we don’t cover return shipping costs?

We want to offer you high-quality products at fair prices. This includes a transparent cost allocation for returns. If we were to cover the return shipping costs for everyone, we would have to pass these costs on to all products. This means that customers who keep their orders would indirectly be paying for the returns of other customers. We don’t think that’s fair. In addition, the risk of abuse of the return policy unfortunately increases. Customers could order items (unnecessarily often), just look at them or use them for vacation, for example, and then return them free of charge. This would increase the costs for all customers.

Return shipping label

When using the return label, the flat rate amount will be deducted from your refund amount. The return label will be mailed by DHL and is valid for DHL/Deutsche Post or their partners abroad.

When using the return label: Please note that the parcel must not weigh more than 31.5 kg and must not exceed the dimensions 120 x 60 x 60 cm. Otherwise surcharges will apply, e.g. a bulky goods surcharge of €30 / £28.

Countries Return costs
DE 9,90 €
LU, FR, AT 17,90 €
BE, NL, CZ, PL, DK, SK 18,90 €
ES, CY, IT, SI, EE, RO, LV, LT, IE, FI, HU 19,90 €
HR 20,90 €
BG 21,90 €
SE, EL 26,90 €
PT, MT 29,90 €
CH 23,90 €
UK 19,90 £