Help
Do you have any question about a product or your order?
Take a look at our FAQs or email us at info@tarigs.com. We will contact you as soon as possible and process your request.
Yes, all models are designed for comfort and durability. They feature a sturdy base and a reinforced back section. For optimal carrying comfort, all models are equipped with a height-adjustable chest strap and a hip belt (partially padded with hip fins) to distribute the weight optimally. Many models (except MountainRock S & M and PeakStone S) also feature load control straps for additional carrying comfort.
For extra comfort, there is the PaddedPlus Hip belt: this additional, extra-strongly padded hip belt can be combined with all TARIGS backpacks in any size. The PaddedPlus hip belt provides excellent support for the back and hips, supports the bottom of the backpack, and distributes the weight ideally. It is particularly recommended for pressure-sensitive individuals, frequent carriers, and anyone who wants to adjust the position of their backpack from time to time.
Many of our backpacks meet the requirements, but this depends on the model and size. The PeakStone Backpack in Small and Medium, the MountainRock Backpack in Small, and the Dachshund Mini (S) meet the requirements for approved transport containers for many airlines. Larger models such as the MountainRock Large or the ROOFPACKER are usually too big. It is essential to check this with your airline in advance, as guidelines and regulations can change regularly.
All TARIGS backpacks are made from high-quality, water- and dirt-repellent materials such as PVC, vegan leather, ripstop, or Cordura, and are very easy to care for.
Important: The backpacks are not 100 percent waterproof. This is not possible due to the necessary air circulation that must be provided.
Our customer service is available Monday to Friday, 8 am to 6 pm (CET). Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays.
Yes, we value durability and sustainability. That’s why we offer replacement parts for our backpacks. You can order these directly from our shop.
The backpack is not designed as a certified restraint system for cars. However, it can be secured to the car seat with a belt. There is no special device for this purpose.
The sitting/lying position varies depending on the model:
- MountainRock: Slanted forward (less suitable for lying down)
- PeakStone, Dachshund, Bulldog: Sideways (ideal for lying down and looking out)
- ROOFPACKER: 360-degree sitting position (ideal for curled-up lying positions or for sitting)
If you have ordered the wrong size, you can return it according to the return policy and order the new, suitable size. Unfortunately, a direct exchange is not possible.
We recommend that you keep the wrong size until the new one arrives. This way you can compare both sizes. Please contact us if this slightly exceeds the return period of the first order. We will find a solution!
The team of TARIGS always strives to send every order as fast as possible. For this reason, a subsequent change of your order is unfortunately no longer possible. Nevertheless you can send us an e-mail with your request to info@tarigs.com. We try to find a solution for you quickly.
You have received an incorrect, wrong or defective item? Your delivery was incomplete? We are sorry for that. Please send us an email with your name and order number, as well as the relevant products (item description) and the reason for your complaint including photos to info@tarigs.com. We will check your complaint promptly and contact you as soon as possible.
Not all shipping methods can be selected for all delivery addresses.
Orders are shipped (including express shipping) only on weekdays (Monday to Friday), not on Saturdays, Sundays and public holidays. Usually same-day shipping for orders received and paid before 9 a.m. (CET).
Please note: In exceptional cases, we reserve the right to change the shipping service provider.
National shipments within Germany are usually delivered within 1 to 2 working days. Within the European Union and Great Britain, your parcel is usually delivered within 5 working days. The same applies to Switzerland and the UK. Delivery to the rest of the world is usually within 10 working days, it may take longer.
All times without guarantee. Delivery times can be longer depending on weekends, public holidays, vacations and seasonal fluctuations. Please understand that the delivery times depend on the shipping service provider.
Shipping to DHL Packstations is only possible with the shipping method “DHL”.
If a package is delivered that is too large for the Packstation, it is usually forwarded to the next post office branch. If it should happen that a Packstation is fully occupied, it will be forwarded to a nearby post office branch or Packstation.
Yes, all models are equipped with windows and/or air vents to ensure optimal airflow and visibility for the dog. The PeakStone, Dachshund, Bulldog, and ROOFPACKER models have three separate windows that can be opened individually.
Yes, every TARIGS backpack has a firm base to ensure that your dog does not sag. This provides your four-legged friend with a stable and comfortable place to sit or lie down, suitable for all adventures.
When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.
The price for express shipping is calculated individually in the shopping cart. Please add all items to the shopping cart and specify the shipping address.
Shipping is usually as fast as possible. If we receive your order before 6 p.m. German time (working days, except prepayment), we normally ship the next working day.
We offer worldwide express shipping. Within the European Union, Switzerland and the UK, the delivery time is usually 1 business day. Outside the European Union the delivery time is usually 5 – 7 business days, or faster.
Normally there is no delivery on Saturdays and Sundays.
The price is for express shipping only. Possible customs duties & fees (for delivery outside the EU) are not included. You can find more information about this under “Duties & Charges”.
The right fit is crucial for your comfort and that of your dog. Adjusting the straps to fit your body shape perfectly prevents pressure points and ensures ideal weight distribution. You can find detailed instructions on how to adjust your backpack correctly on our page: Adjusting your dog backpack correctly.
All TARIGS backpacks are made from water- and dirt-repellent materials and are very easy to care for.
The easiest way to clean your dog backpack is to wipe it down with clear water and then dry it, or simply brush it dry. Be sure to dry metal parts immediately to prevent rust. Then store the backpack in a dry place.
In addition to weight, shoulder height and the required sitting/lying area are also decisive factors. You can use our size guide quiz to determine the ideal dimensions for your dog. Your dog’s shoulder height should ideally end slightly below the window edge of the backpack. You can find a detailed size chart for all variants here. If you are unsure, we also offer personal size advice.
Getting used to the backpack should be done gradually and positively. Start by letting your dog explore and sniff the backpack in peace. Reward him with treats and praise when he shows interest or touches the backpack. Then put the backpack on for a very short time and slowly increase the wearing time and distance when walking. Be patient—every dog needs its own time to get used to the new feeling.
Inside the backpack, there is an integrated safety leash to which you can attach your dog’s harness. Although this is a good safety measure, it does not offer 100% security, as some dogs are very adept at freeing themselves.
Since the windows are large enough to ensure adequate airflow, a dog could theoretically escape. For this reason, we recommend practicing safe sitting in the backpack whenever necessary so that your dog gets used to the situation.
With MountainRock, the dog is placed inside from above. With the PeakStone, Dachshund, Bulldog, and ROOFPACKER models, the dog can walk in from the front or be placed inside.
Normally you will receive your invoice by e-mail. If you still have no invoice, we apologize to you. In this case, please send us an e-mail with your name and your order number to info@tarigs.com.
Yes, our backpacks are ideal for older dogs or dogs with joint problems that can no longer walk long distances on their own. The backpack allows you to easily adjust the distances your dog covers and let them rest whenever they need to.
However, if your dog has any existing medical conditions, we always recommend consulting with your veterinarian or physical therapist regarding their individual needs.
Yes, our backpacks are also suitable for puppies.
It is best to always choose the size that will fit later on, or the largest size for large dog breeds, as puppies grow extremely quickly in the first few months. Too much space is not a problem here. We recommend placing the Booster Seat, a blanket, or a pillow in the backpack so that your puppy sits higher and can see out better.
Yes, we offer a 2-year statutory warranty on all our backpacks. This applies to material and manufacturing defects that occur despite careful and proper use. If such a defect occurs during this period, please contact our customer service.
Please understand that the warranty does not cover defects caused by your pet, improper care, normal wear and tear, unauthorized modifications, or other external influences.
Worldwide shipping: Only orders to Switzerland or the UK have a minimum order value. All other countries have no minimum order value.
Minimum order value
Great Britain: 135 GBP
Switzerland: 100 EUR
Other countries: 0 EUR
Maximum order value
Within the EU: unlimited
Outside the EU: 1000 EUR
You can order multiple sizes and decide at home which size / model fits best. All other sizes can be returned according to the return policy.
All information about the payment methods can be found here.
You can choose between the following payment options:
- Payment in advance / Prepayment
- PayPal (incl. payment after 30 days & PayPal installment payment)
- Credit Card
- Klarna
- Apple Pay
We reserve the right to accept only certain payment methods in individual cases.
Our goal is to send all orders within 24 hours (weekdays). Unless otherwise stated, orders are usually packed ready for dispatch within 1 – 3 working days after receipt of payment and handed over to the shipping service provider. All products are usually shipped together.
Normally you will receive your credit note from us within 10 working days after receipt of the parcel. If you wish a refund to your bank account or credit card, you will receive it approximately 5 working days after the return. Please note that the processing time on holidays can be extended accordingly.
Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do not send the order back to the address given in the legal notice or to another address. This can lead to a delay of several working days in the processing of your return and possibly additional costs, which we have to deduct from the reimbursement amount.
If you have not received an answer, please check the spam/junk folder in your email account.
Unfortunately we cannot bear the return costs. Please fill out the return form. We will then either send you the address to which you will send the package yourself or send you a return label (not possible for all countries).
Why we don’t cover return shipping costs?
We want to offer you high-quality products at fair prices. This includes a transparent cost allocation for returns. If we were to cover the return shipping costs for everyone, we would have to pass these costs on to all products. This means that customers who keep their orders would indirectly be paying for the returns of other customers. We don’t think that’s fair. In addition, the risk of abuse of the return policy unfortunately increases. Customers could order items (unnecessarily often), just look at them or use them for vacation, for example, and then return them free of charge. This would increase the costs for all customers.
Return shipping label
When using the return label, the flat rate amount will be deducted from your refund amount. The return label will be mailed by DHL and is valid for DHL/Deutsche Post or their partners abroad.
When using the return label: Please note that the parcel must not weigh more than 31.5 kg and must not exceed the dimensions 120 x 60 x 60 cm. Otherwise surcharges will apply, e.g. a bulky goods surcharge of €30 / £28.
| Countries | Return costs |
|---|---|
| DE | 9,90 € |
| LU, FR, AT | 17,90 € |
| BE, NL, CZ, PL, DK, SK | 18,90 € |
| ES, CY, IT, SI, EE, RO, LV, LT, IE, FI, HU | 19,90 € |
| HR | 20,90 € |
| BG | 21,90 € |
| SE, EL | 26,90 € |
| PT, MT | 29,90 € |
| CH | 23,90 € |
| UK | 19,90 £ |
You’re welcome to unpack and try on your order at home, (for example, you can put your dog in the dog carrier backpack). Please handle the products with care so that you can return the items if necessary.
With sustainability in mind, we package our products as resource-efficiently as possible. Please note that some products are shipped without tags.
We appreciate your understanding that we cannot refund items that have been worn, used, or damaged, as well as items from which the tag or protective packaging has been removed. Therefore, please only return unworn, unused, unwashed, and hair-free items, as only these will be exchanged or refunded. Items that are dirty or damaged, smell of smoke or similar, or have been washed will not or only partially be refunded. The same applies to items that have been damaged during return shipping due to improper packaging.
The revocation period is 14 days.
After the revocation you have another 14 days to return the items. It is best to send us a message if you decide to keep one or more items from the revocation.
Only for orders with delivery address within the European Union VAT is included in the price. For orders with delivery address outside the European Union no VAT is charged.
When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order, which will not be paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.
Yes, we are happy to do that for you! We will gladly help you get the German Value Added Tax (VAT) back as soon as we receive the customs-stamped original invoice from you.
How the refund works:
- Collection: If you have your order delivered within the EU (e.g., Germany), we are legally required to collect the VAT of the country of delivery.
- Prerequisite: You must have a permanent residence outside the EU (e.g., Switzerland). It is important that the billing address in your order must match the residential address shown in your passport.
- Payout: We will refund the VAT paid as soon as you send us the original invoice (stamped by German Customs) after exporting the goods.
- Payment Method: The refund will only be made to the original payment method used for the order.
- Cost: This service is, of course, free of charge for you.
Important Notes on the Process:
- Invoice: For deliveries within the EU, the printed invoice is usually not included in the parcel. You will receive it automatically via email with the shipping confirmation.
- Disclaimer: We provide this information to the best of our knowledge. As customs regulations can change at any time, we kindly ask you to briefly check the current legal status with Customs to be absolutely sure.
Do you have any further questions? Feel free to email us anytime at info@tarigs.com.
If the backpack does not fit or does not meet your expectations, you can return it within the statutory period. Please note our return policy. We will be happy to help you find the right size or a suitable solution.
The choice depends on the breed, proportions (shoulder height, back length, weight), and your planned area of use. The best way to find the ideal model is to take our model selection quiz. Here is a brief overview: The MountainRock is robust and versatile, ideal for proportionally built dogs. The PeakStone is light and airy, with special versions for dachshunds and bulldogs. The ROOFPACKER offers maximum stability for dogs that need a very secure environment.
For heat-sensitive or brachycephalic breeds (such as pugs and French bulldogs), as well as in summer, the PeakStone, Dachshund, Bulldog Backpack, and ROOFPACKER are particularly recommended. All models offer optimal air circulation thanks to their three separately opening windows and can also be opened completely to ensure maximum ventilation.
Please note, however, that if it is very warm outside, it will also be warm inside the backpack, regardless of the material. Therefore, be sure to follow the general rules that apply to dogs on hot days.
We ship worldwide. The shipping costs can be found in the section “Delivery charges”.