General Terms and Conditions
Legal Note: This English translation is provided for informational purposes only. The legally binding version of this agreement is the German “Allgemeine Geschäftsbedingungen,” which can be found at https://tarigs.com/de/agb/. In the event of any conflict or inconsistency between the English translation and the German original, the German version shall prevail.
§ 1 Scope and Provider
(1) These General Terms and Conditions apply to consumers making purchases at the online shop of Tarigs UG (haftungsbeschränkt), Katharinenstraße 24, 10711 Berlin, Germany; Managing Director: Bibiane Buttgereit. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
(2) The range of goods in our online shop is directed exclusively at buyers who have reached the age of 18.
(3) By placing an order, you declare that you are acting exclusively for private purposes. Our deliveries, services, and offers are made exclusively on the basis of these General Terms and Conditions. The inclusion of any terms and conditions of a customer that contradict our General Terms and Conditions is hereby rejected.
(4) The contract language is German. If this agreement or communication during the purchase process is translated into another language (e.g., English), this serves merely for the customer’s information. In case of contradictions between the German version and a translation, the German version shall prevail.
(5) You can access and print the currently valid General Terms and Conditions on the website www.tarigs.com/de.
§ 2 Conclusion of Contract
(1) The presentation of goods in the online shop does not constitute a binding application for the conclusion of a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop.
(2) By clicking the button “Place binding order” (Zahlungspflichtig bestellen), you submit a binding purchase offer (§ 145 BGB). Immediately before submitting this order, you can check the order once more and correct it if necessary.
(3) After receipt of the purchase offer, you will receive an automatically generated email confirming that we have received your order (Confirmation of Receipt). This confirmation of receipt does not yet constitute acceptance of your purchase offer. A contract is not yet concluded by the confirmation of receipt.
(4) A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer (Order Confirmation) or when we ship the goods to you – without a prior express declaration of acceptance.
§ 3 Prices
The prices stated on the product pages include the statutory value-added tax (VAT) payable in Germany (for orders with shipping within the European Union) and other price components, and are exclusive of the respective shipping costs. Further information on shipping costs can be found on our website under “Shipping.” Prices for shipping addresses outside the European Union do not include VAT. For deliveries to non-EU countries, additional customs duties, taxes, or fees may apply, which are to be paid by the customer to the responsible local customs or tax authorities. We recommend checking details with the customs or tax authorities before ordering. Invoices are issued in accordance with the tax requirements of the respective delivery country.
If a customer residing in a non-EU country (e.g., Switzerland) exports the goods themselves after they were initially delivered to a delivery address within the EU, we will refund the (German) VAT upon receipt of a valid official customs export certificate and a copy of the ID card (to prove residency).
§ 4 Payment Terms; Default
(1) Payment can be made optionally by: Prepayment (Vorkasse), Credit Card, PayPal, or Direct Debit (Lastschrift).
(2) The selection of the available payment methods is at our discretion. In particular, we reserve the right to offer only selected payment methods for security purposes, such as only prepayment to secure our credit risk.
(3) If Prepayment is selected, we will provide our bank details in the order confirmation. The invoice amount must be transferred to our account within 5 days after receipt of the order confirmation.
(4) When paying by credit card, the purchase price is reserved on your credit card at the time of the order (authorization). The actual charging of your credit card account occurs at the time we ship the goods to you.
(5) When paying with PayPal, you will be redirected to the website of the online provider PayPal during the ordering process. To pay the invoice amount via PayPal, you must be registered there or register first, authorize yourself with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. Further instructions will be provided during the ordering process. The payment transaction is carried out automatically by PayPal immediately thereafter.
(6) When paying by direct debit, you may have to bear any costs arising from a chargeback of a payment transaction due to insufficient funds or due to incorrectly transmitted bank details.
(7) In case of default of payment, you are obligated to pay statutory default interest at a rate of 5 percentage points above the base interest rate. For each dunning letter sent after default has occurred, a dunning fee of EUR 2.50 will be charged, unless lower or higher damages are proven in individual cases.
§ 5 Set-off/Right of Retention
(1) You only have a right of set-off if your counterclaim has been legally established, is undisputed, or recognized by us, or is in a close synallagmatic relationship to our claim.
(2) You may only exercise a right of retention if your counterclaim is based on the same contractual relationship.
§ 6 Delivery; Retention of Title
(1) Unless otherwise agreed, delivery of the goods shall be made from our warehouse to the address provided by you.
(2) The goods remain our property until full payment of the purchase price.
(3) Exceptionally, we are not obligated to deliver the ordered goods if we ourselves have ordered the goods correctly but were not supplied correctly or on time (congruent hedging transaction). The prerequisite is that we are not responsible for the lack of availability and have informed you of this circumstance immediately. Furthermore, we must not have assumed the risk of procurement for the ordered goods. In case of non-availability, we will immediately refund any payments already made. We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to the ordering of goods described only by their type and characteristics (generic goods). We are only obligated to deliver from our stock and the goods ordered from our suppliers.
(4) If you are an entrepreneur within the meaning of § 14 BGB, the following additionally applies. (Sales to entrepreneurs within the meaning of § 14 BGB are only made with express consent.): The sale and rental of products from Tarigs UG (haftungsbeschränkt) by entrepreneurs requires the express consent of Tarigs UG (haftungsbeschränkt). Consent for sale does not automatically imply consent for rental. The same applies if rental, but not sale, was expressly approved. We retain title to the goods until all claims from the ongoing business relationship have been settled. Before ownership of the reserved goods is transferred, pledging or security transfer is not permitted. You may resell or rent the goods in the ordinary course of business after obtaining consent. In this case, you hereby assign to us all claims in the amount of the invoice total arising from the resale. We accept the assignment, but you are authorized to collect the claims. If you do not properly meet your payment obligations, we reserve the right to collect claims ourselves. In the case of combining and mixing the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing. We undertake to release the securities to which we are entitled upon request to the extent that the realizable value of our securities exceeds the claims to be secured by more than 10%. The selection of the securities to be released is at our discretion.
§ 7 Cancellation Policy (Right of Withdrawal)
In the event that you are a consumer within the meaning of § 13 BGB, i.e., you are making the purchase for purposes that are predominantly neither commercial nor self-employed, you have a right of withdrawal in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
For goods such as pet food, treats, or similar items that are classified as rapidly perishable goods, the consumer has no right of withdrawal pursuant to § 312 g para. 2 no. 2 BGB. Furthermore, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery. This also applies in the event of the loss or death of a pet.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Company Tarigs UG (haftungsbeschränkt), Katharinenstraße 24, 10711 Berlin, Email: info@tarigs.com) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Goods that are dirty, damaged, smell of smoke or similar, or have been washed will not be refunded or only partially refunded.
When returning goods paid for with a voucher, the refund will be issued as a credit to the voucher account or by issuing a new voucher. Cash refunds are excluded.
Exclusion or Premature Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts:
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
- for the delivery of goods if these were inseparably mixed with other items after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
Model Withdrawal Form:
If you wish to withdraw from the contract, please fill out this form and return it to Tarigs UG (haftungsbeschränkt), Katharinenstraße 24, 10711 Berlin, Germany, Email: info@tarigs.com
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Date (*) Delete as applicable
You are welcome to try on or test our products at home and return them if necessary, provided the product is in perfect condition. Just as you would in a retail store. The goods must be returned in perfect, unworn, unwashed, and especially hair-free condition. In case of contamination (e.g., dog hair, odors of smoke or cleaning agents, stains) or damage, we reserve the right to deduct a corresponding value compensation from the refund amount. The amount of the deduction depends on the degree of depreciation and the effort for any cleaning or reprocessing.
§ 8 Transport Damage
(1) If goods are delivered with obvious transport damage, please complain about such defects immediately to the delivery agent and contact us as soon as possible.
(2) Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, it helps us to assert our own claims against the carrier or transport insurer.
§ 9 Warranty
(1) Unless expressly agreed otherwise, your warranty claims are based on the statutory provisions of sales law (§§ 433 ff. BGB).
(2) If you are a consumer within the meaning of § 13 BGB, the liability period for warranty claims for used items – deviating from statutory provisions – is one year. This limitation does not apply to claims based on damages from injury to life, body, or health, or from the violation of an essential contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligation), as well as for claims based on other damages resulting from an intentional or grossly negligent breach of duty by the user or their vicarious agents.
(3) Otherwise, the statutory provisions apply to the warranty, in particular the two-year limitation period according to § 438 para. 1 no. 3 BGB.
(4) If you are an entrepreneur within the meaning of § 14 BGB, the statutory provisions apply with the following modifications. (Sales to entrepreneurs within the meaning of § 14 BGB are only made with express consent.):
– For the quality of the goods, only our own specifications and the manufacturer’s product description are binding, but not public advertisements and statements or other advertising by the manufacturer.
– You are obligated to inspect the goods immediately and with due care for quality and quantity deviations and to report obvious defects to us within 7 days of receipt. Timely dispatch is sufficient to meet the deadline. This also applies to hidden defects discovered later. In the event of a breach of the obligation to inspect and report defects, the assertion of warranty claims is excluded.
– In the event of defects, we provide a warranty at our choice by repair or replacement (supplementary performance). In the case of repair, we do not have to bear the increased costs incurred by moving the goods to a location other than the place of performance, provided that the move does not correspond to the intended use of the goods.
– If supplementary performance fails twice, you may, at your choice, request a reduction in price or withdraw from the contract.
– The warranty period is one year from delivery of the goods.
§ 10 Liability
(1) Unlimited Liability: We have unlimited liability for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence, we are liable for damages resulting from injury to life, body, and health of persons.
(2) Otherwise, the following limited liability applies: In the case of slight negligence, we are only liable in the event of a breach of an essential contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance you may regularly rely (cardinal obligation). Liability for slight negligence is limited in amount to the damages foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. This limitation of liability also applies in favor of our vicarious agents.
§ 11 Alternative Dispute Resolution
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes related to their online order without the involvement of a court. The platform is accessible via the external link http://ec.europa.eu/consumers/odr/.
We endeavor to settle any disagreements arising from our contract amicably. Furthermore, we are not obligated to participate in a mediation process and unfortunately cannot offer you participation in such a process.
§ 12 Final Provisions
(1) Should individual provisions of this contract be or become invalid or unenforceable, or should they become invalid or unenforceable after the conclusion of the contract, the validity of the remaining provisions shall otherwise remain unaffected.
(2) Contracts between us and you shall be governed exclusively by German law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions of the country in which you usually reside remain unaffected by this choice of law.
(3) This choice of law applies to consumers only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn (Favorability Principle).
(4) If you are a merchant, a legal entity under public law, or a special fund under public law, our place of business shall be the place of jurisdiction for all disputes arising from or in connection with contracts between us and you.
As of: January 2026