Please note that the return address is usually corresponds to the sender address, but may differ. Please use the return form. We will usually send you the corresponding return address by email within a maximum of 24 hours. So please do not send the order back to the address given in the legal notice or to another address. This can lead to a delay of several working days in the processing of your return and possibly additional costs, which we have to deduct from the reimbursement amount.
If you have not received an answer, please check the spam/junk folder in your email account.