We are happy to assist you with your German VAT refund as soon as we receive the official proof of export.
Requirements for the refund:
- Residency & Identity: You must reside outside the EU (e.g., in Switzerland). The billing address on your order must match your official ID or passport details, identifying you as the exporter.
- Customs Validation: The proper export must be officially certified by the competent customs office. To achieve this, you must present either an official customs document or our original invoice to customs for official stamping and validation.
- Submission: As soon as you send us this official, stamped document as a clear scan or photo via email, we will initiate the refund.
- Payout: The refund will be issued exclusively to the original payment method used for the purchase.
- Fees: This service is free of charge for you.
Process Notes:
- Invoice: To conserve resources, we do not include a paper invoice in the package. You can find your invoice attached as a PDF in your shipping confirmation email and print it out for customs clearance.
- Disclaimer: We provide this information in good faith. As customs and tax regulations are subject to change, we recommend verifying the current legal requirements directly with your local customs authority.
Do you have any questions? Reach out to us anytime via our contact form.
