When will my order be shipped?

By |2026-10-31T01:38:35+01:00September 27, 2019|Categories: |

Our goal is to have your order ready for shipping within 24 hours on business days. Typically, orders are packed and handed over to our shipping partner within 1 to 2 business days after receipt of payment (for advance payment, after payment is received). All ...

Where can I find my invoice?

By |2026-10-31T01:41:41+01:00September 27, 2019|Categories: |

You can find your invoice attached to your shipping confirmation email. If you cannot locate it or no longer have the email, simply send us a quick message with your name and order number to info@tarigs.com, and we will send it to you right away.

Can I modify or cancel my order afterwards?

By |2026-10-31T01:34:25+01:00September 27, 2019|Categories: |

Because our team prepares every order for shipment as quickly as possible, automated subsequent modifications or cancellations are unfortunately no longer possible once an order has been placed. However, if you need to make a change, please send us an email right away at info@tarigs.com. ...

When will I receive my refund for a return?

By |2026-10-31T01:26:50+01:00September 27, 2019|Categories: |

Your refund will typically be processed and issued to your original payment method (e.g., bank account or credit card) within 5 business days of us receiving and inspecting your returned package. Please note: Bank processing times or public holidays may slightly delay when the funds ...

How do I make a return and what are the costs?

By |2026-11-03T22:33:43+01:00September 27, 2019|Categories: |

You can return your order in two ways: either by shipping the package back to us independently, or by using our convenient DHL return label (available for most countries). Return fees when using our DHL label: The flat fee will be conveniently deducted from your ...

What condition must returned items be in?

By |2026-10-31T01:04:14+01:00September 27, 2019|Categories: |

You are of course welcome to unpack and try out our products at home – feel free to put your dog in the carrier backpack to check the fit. Please simply handle the products with care so they can be returned if necessary. Sustainability note: ...

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