Yes, we offer a 2-year statutory warranty on all our backpacks. This applies to material and manufacturing defects that occur despite careful and proper use. If such a defect occurs during this period, please contact our customer service. Please understand that the warranty does not cover defects caused by your pet, improper care, normal wear [...]

Yes, we value durability and sustainability. That's why we offer replacement parts for our backpacks. You can order these directly from our shop.

If the backpack does not fit or does not meet your expectations, you can return it within the statutory period. Please note our return policy. We will be happy to help you find the right size or a suitable solution.